Frequently Asked Questions
Everything you need to know about the ultimate weightless relaxation experience.
What makes Moon Pod different from a traditional bean bag?
Unlike traditional bean bags that sink and lose shape, Moon Pod uses high-density custom beads and a dual-shell membrane to mimic the sensations of Float Therapy, providing ergonomic support and a weightless feel.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the contiguous United States generally takes 3-7 business days depending on your location.
Is the outer cover machine washable?
Yes, the outer cover is easily removable and machine washable. We recommend washing it in cold water with similar colors and tumble drying on low heat.
What is your return policy?
We offer a 365-day trial period. If you are not completely satisfied with your Moon Pod, you can return it within 365 days for a full refund, minus the cost of return shipping.
Can I use my Moon Pod outdoors?
Moon Pod is designed primarily for indoor use. While it can be used on a clean, dry patio, we recommend keeping it indoors to protect the fabric from moisture, sharp debris, and prolonged UV exposure.
Do you offer financing options?
Yes, we partner with Affirm and Klarna to offer flexible payment plans at checkout, allowing you to pay for your Moon Pod in monthly installments.